Kaseya VSA

Receive Kaseya VSA alarms in AlertFlow and create VSA service desk tickets from workflows.

Overview

The Kaseya VSA integration has two independent parts:

• Inbound — Kaseya VSA POSTs alarm callbacks to AlertFlow, creating alerts automatically.
• Outbound — AlertFlow workflow actions open service desk tickets in Kaseya VSA.

You can enable either part independently.

Part 1 — Receive alarms from Kaseya VSA

Step 1 — Create the integration in AlertFlow

1. Go to Integrations → New Integration.
2. Select Kaseya VSA from the list.
3. Optionally assign it to a client.
4. Click Create and copy the Webhook URL.

https://app.yourdomain.com/api/inbound/webhook/<your-token>

Step 2 — Configure an External Alarm Action in VSA

1. In Kaseya VSA, navigate to Monitor → Alarm Summary or Monitor → Define Alarm Sets.
2. Open the alarm set you want to forward (or create a new one).
3. Click Edit, then under Actions click Add External Action.
4. Configure the action:

5. Save the alarm set.

Step 3 — Test

Trigger a test alarm in Kaseya VSA. In AlertFlow → Alerts, the alert should appear within seconds with the title, severity, and device name populated.

Default field mappings

Severity map

To adjust the severity map, open the integration in AlertFlow and click Edit → Field Mappings.

Part 2 — Create tickets in Kaseya VSA from workflows

Step 1 — Generate an API token in Kaseya VSA

Kaseya VSA uses session-based authentication. Create a dedicated API user:

1. Go to System → User Security → Users.
2. Create a user like alertflow-api with only the permissions needed:
   • Service Desk — Create Ticket
3. Authenticate to get a Bearer token:

# Hash the password (Kaseya requires SHA-256 + base64)
HASH=$(echo -n "YourPassword" | sha256sum | cut -d' ' -f1 | xxd -r -p | base64)
HASH2=$(echo -n "${HASH}alertflow-api" | sha256sum | cut -d' ' -f1 | xxd -r -p | base64)

curl -X POST "https://vsa.yourcompany.com/api/v1.0/auth/credential/login" \
  -H "Content-Type: application/json" \
  -d '{"un":"alertflow-api","ph":"'"${HASH2}"'"}'

The response contains a Token field. Copy it.

Step 2 — Save credentials in AlertFlow

1. Go to Settings → Integrations → Ticketing → Kaseya VSA.
2. Enter:
   • VSA URL — https://vsa.yourcompany.com
   • API Token — from Step 1
3. Click Save Credentials.

Step 3 — Add a Create Ticket node to a workflow

1. Open the Workflow Builder and drag a Create Ticket node onto the canvas.
2. Configure it:
   • System: Kaseya VSA
   • Board/Queue: the service desk department name, e.g., IT Support
   • Priority: High
   • Subject: {{alert.title}} — {{alert.severity}}
   • Body: {{alert.description}}\n\nAlert ID: {{alert.id}}

Template variables

Troubleshooting